TaxHelper is listed as your personal tax agent, so we receive responses from HMRC on your behalf. Once we receive a response to your claim, we will contact you as soon as possible. In some cases, HMRC will send the response directly to you. If you experience this please contact our support team and we will help you further.
If your claim is approved by HMRC we will send you an email with the payout you will receive and a calculation of our fee. If your claim is not approved by HMRC we will also send you an email with an explanation. In TaxHelper we only charge for our service if we can find a tax refund for you. In other words, if you don't get a refund, our service is completely free. It's our way of making sure that you don't pay for anything you get no value from - also known as 'no cure, no pay'.
It happens that HMRC is delayed in releasing payment once a P800 (tax calculation letter) has been issued, so we kindly ask you to be patient if you experience a delay.
The final step is that HMRC pays out the tax refund to us by cheque. It can take up to 21 days for the cheque to reach us once it has been released by HMRC (they are typically released within 14 days).
Once we have received the cheque, we need to process it and deposit it in our bank so it can be cleared before we pay it out to you. Afterwards, we make the payment to you via bank transfer.
In some cases, HMRC will send the cheque directly to you. In that case, you can either contact us or wait for us to send you an invoice with our fee.
We're here to help you at every step of the way, so you succeed in getting the money you're entitled to. You won't have to wait an hour in line to get through on the phone, and we speak in plain and understandable language - without using technical tax terms.
There are no silly questions, so don't hesitate to write us at support@taxhelper.io or call at 07360496276 - we are ready to help every weekday from 9 am to 3 pm.
