Terms and conditions

Below, you will find the general terms and conditions for when you claim your tax refund through TaxHelper. We encourage you to read them carefully before starting a claim.

Who is behind TaxHelper

Tax Helper Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Web: www.taxhelper.io
E-mail: ab@taxhelper.io

1. Application

These terms and conditions ("the Terms") apply to all products sold on www.taxhelper.io and sub-domains thereof ("the Website") by Tax Helper Ltd ("the Company"), which users thereof ("Users" or "Customers") may purchase. These conditions apply to private individuals who become customers at TaxHelper.

2. Products

The products ("Product") sold on the Website are dependent on the User's input and decisions. As such, the Company is not responsible for any potential mistakes made in the User's input or decisions, including but not limited to incorrect answers to the questionnaire and incorrect bank details used for payouts of the Customer’s tax refund. However, the User may contact the Company at ab@taxhelper.io to correct a typing error if such amendment is still possible. There may be a processing period of up to 14 days.

3. Pricing and payment

All prices displayed on the Website are in British Pound Sterling (GBP) and include VAT. The User accepts that the Company may deduct its fee directly from the tax refund received by the Company prior to transferring the remaining tax refund to the bank account that the Customer has provided to the Company.

The price of the Product is 35% of any tax refund that the Company receives on the Customer’s behalf with a minimum fee of £40. If the Customer gets a tax refund of less than £40, then the price can maximum be the size of the tax refund. Hence, the Customer only pays if they get a tax refund. The price is applicable to each individual refund the Customer gets, for example if the Customer gets 2 refunds a month apart, each refund will be subject to the percentage fee and the minimum fee.

The tax refund can either be paid out or offset against taxes owed by the Customer to HMRC.

4. Delivery

Once the Customer has successfully completed a tax claim and agreed to the Company reporting the Customer's tax claim, the Customer must also authorise the Company as his/her personal agent with HMRC. Only then will the Company be able to complete the reporting to HMRC on the Customer's behalf. The Company strives to report within 14 days.

5. Responsibility

The Company is responsible for the explanation of the Products and their calculations, but can in no instance be held responsible for the use of the Website's Products, including but not limited to incorrect use of the Website's Products. The Company is thus not responsible for any direct, indirect or derivative losses that the Customer may suffer as a result of incorrect use of the Products. There may also be deductions to which the User is entitled, that are not available on the Website, in which case the Company is not responsible for these deductions.

The Company is not responsible for any reference, link or referral to third party websites that may be found on the Website.

6. Complaints and deficiencies

All Users are entitled to receive a full refund within 14 days of their purchase. You can make use of the satisfaction guarantee by contacting TaxHelper at ab@taxhelper.io.

However, the satisfaction guarantee is void if the ordered Product has already been sent to HMRC (see also section 4). In such cases, the service has been provided, after which the User cannot make use of the satisfaction guarantee.

The Company is not responsible for the rare case of the Customer getting a tax bill. This can e.g. arise if the Customer has old unpaid taxes and these are higher than the claimed refunds.

7. Quality assurance

The Company's employees, who devise the individual Products, have degrees in Economics and have experience from working in Finance.

In addition thereto, all of the tax-related aspects of the Website have been reviewed by a certified accountant to ensure the quality and accuracy of the Website.

8. Processing of personal data

The Company's regulations for processing personal data are set out in the Company's Privacy Policy. This can be found here.

9. Changes

The Company reserves the right to make printing as well as pricing errors.

The Company cannot be held responsible for the Website being down nor for the User failing to gain access to the Website, breakdowns in power supply or internet access, vandalism conducted against the system (both physically as well as computer viruses and hacking) or other conditions and circumstances outside of the Company's control.

10. Referral program

A User may choose to participate in the Company's referral program, where the User refers another person (hereinafter 'the Referral') to use the Product whereby the User obtains a cash reward (hereinafter 'the Reward') and the Referral receives a discount on the Product. The following conditions apply to the referral program.

10.1 The Reward is £15 paid to the User pr. successful referral (see paragraph 10.3). The Referral will also receive a 10% discount on their first purchase of the Product. If the Referral buys the Product a later time as well, then a discount will not be obtained on this purchase and the User will not receive additional Rewards on the same Referral. However, there is no maximum on the number of different Referrals a user can get a Reward for.

10.2 It is not a requirement that the User has purchased the Product himself/herself. As long as the User has an account with the Company, it is possible to participate in the program.

10.3 The Referral must be a new customer at the Company and the Referral must obtain a tax saving in order for the User to receive the Reward. The Referral must also not have previously been a customer of the Company.

10.4 Payment of the Reward takes place monthly and requires that the User has provided his/her bank information to the Company. The Company is not responsible for incorrect payments caused by incorrect bank information.

10.5 The Reward is taxable for the User and the User is responsible for reporting to HMRC.

10.6 The User will be notified via email when the Referral (1) creates an account and (2) receives a tax saving. The User will not be notified if the Referral does not receive a tax saving.

10.7 The Referral agrees that it will be shared with the User when the Referral (1) creates an account and (2) receives a tax saving. No personal information is shared such as name, email, specific tax savings etc.

10.8 The User must make it clear when referring another person that it is a personal recommendation and that the User does not represent or is employed at the Company.

10.9 If the Company suspects that the referral program is being abused, Rewards may be withheld and potentially canceled. If the User does not follow the terms throughout this clause 10, then the Company may also withhold and potentially cancel any Reward.

10.10 The Company may at any time suspend or terminate the Referral Program for any reason.

11. Law and jurisdiction

Any dispute arising from the User's purchase of any of the Products or subsequent disputes, including the scope or validity of these terms and conditions, is subject to British law and must be brought before London City Court.

If the Customer has any question, the Customer is always welcome to contact us at ab@taxhelper.io.

These terms and conditions were last updated on 5th January 2023.